Happy Blooms Guarantee
Whomever you’ve chosen for delivery, we understand their happiness is also yours. It’s not just about the bouquets, but about making the whole experience wonderful.
For each delivery, we offer a Happy Blooms Guarantee. This is a promise of quality and beauty with every bouquet, gift and experience delivered by Designer Blooms. On time, every time. If we’ve missed the mark, we appreciate you letting us know and giving us a chance to make it right.
Because things happen, read more about how we handle refunds, re-deliveries and cancellations.
REFUNDS AND DELIVERIES
Every Designer Blooms gift is a special expression of the care you give to someone. If your order arrived in a condition that doesn’t reflect those feelings, please contact us at email@example.com and we’ll make things right given that you have provided us the necessary information.
For disputes, the customer should show proof of purchase (order number, email confirmation, and/or a receipt, AND a photo of the product in question) within 24 hours of delivery.
Orders that have been returned to us due to unsuccessful deliveries are no longer eligible for a refund. When this happens, you can have your order redelivered (fees will apply) the same day (if it's still within our delivery time window), or it will be re-delivered the next day. Please note we will not be liable of the blooms' quality especially if it's a fresh/mixed blooms product.
Orders can be cancelled at least 24 hours before the intended delivery date and a full refund will be issued. Cancellation of orders made within 24 hours of delivery will be charged in full. To request for cancellation, email us at firstname.lastname@example.org with your order # as part of the subject line. Example: "Order #1000: ORDER CANCELLATION REQUEST."